Delivery is included in our product prices. We deliver free of charge to the United Kingdom, all European Union countries, Scandinavia and Switzerland, using FedEx, DSV or Dachser.
Orders are usually dispatched on the next working day. These estimates run from the date you place your order and include the usual dispatch time.
Delivery times are estimates, not guaranteed arrival dates. Working days exclude weekends and public holidays.
CasaNovae24 bears applicable import duties, import taxes and standard customs-clearance charges for deliveries to our supported destinations, including the United Kingdom, Switzerland and Norway. These charges will not be added to your order after checkout.
If a courier or customs authority requests such a payment, contact us so we can arrange settlement. If you have already paid, send us the receipt so we can reimburse the covered charge.
Email freshsupply.ltd@yahoo.com with the model name, destination country and postcode.
Choose with confidence
Yes — delivery is free to the UK, all EU countries, Scandinavia and Switzerland via FedEx, DSV or Dachser. Orders usually leave on the next working day. From the order date: England and Italy 5–7 working days; Spain 5–9; Germany 2–5; Austria 3–5; France 3–7; other supported destinations up to 10. Times are estimates.
Review dimensions, flue diameter and the manufacturer’s required clearances before deciding.
Our stoves come with a 2-year warranty and 30-day free returns from delivery. We pay the return transport. Email freshsupply.ltd@yahoo.com to arrange a return and pack the stove as it arrived. If packaging is missing or damaged, contact us for help. Your statutory rights are unaffected.